To keep this from occurring disable the random MAC address/private address feature on the device itself. Circle will see the new MAC address as a new device and set it to your Home profile or as unmanaged. These unknown devices can appear due to a feature on Android and iOS devices that causes them to change their MAC address on the network. We strongly recommend using the below to address this problem! How do I address this? For Android and iOS devices Step #1 - Disable the Random MAC / Private MAC Feature These devices may also be unaffected by your Pauses, Focus Times, or Bedtimes. This can cause the devices to access the Internet without filters or your tracking of History, Usage and Time Limits to fail.
When your devices have this type of feature enabled you may find that suddenly they appear over and over again, become assigned to the wrong profile, or become unmanaged.
(The issue can also occur on other devices that have installed "MAC spoofing" software.) What types of problems can this cause?
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This issue might also occur if you have a Windows 10 devices with the "Random Hardware Address" feature enabled in its settings. Since Circle uses MAC addresses to track devices this could lead to new "Unknown devices" appearing in your device list. For both operating systems this feature is enabled by default. Have any devices with Android 10 or iOS 14 (or versions above that) on your network? These OS versions and above include a feature to use randomized MAC addresses when a device connects to a network. Why is Circle finding these "Unknown" devices? Are you suddenly seeing a large number of "Unknown Devices" appearing in your Circle device list or a device with the same name, but multiple entries and MAC addresses? This might be caused by one of your devices using a new privacy feature, a settings change on a Windows 10 device, or some software on the device.
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